Privacy policy

This Privacy Policy explains how Total Security Ltd ("Provider", "we", "us") collects, uses and shares personal data when you visit our website or use the TotalAV service.

1. Who We Are

Total Security Ltd, 3rd Floor, The Liffey Trust Centre, 117–126 Sheriff Street Upper, Dublin 1, D01 YC43, Ireland, is the data controller for the purposes of this Privacy Policy.

For UK/EEA data protection enquiries, contact our Data Protection Officer at: dataprotection@totalav.com

2. Information We Collect

We may collect the following personal data:

• Account data: name, email address, phone number, billing address
• Payment data: processed securely via our payment provider; we do not store full card details
• Technical data: IP address, browser type, device type, pages visited, time and date of visit
• Usage data: scan results, subscription status, feature usage

3. How We Use Your Data

We use your personal data to:

• Provide, manage and improve the Service
• Process payments and manage your subscription
• Send service-related communications and renewal reminders
• Detect and prevent fraud and security threats
• Comply with legal obligations

4. Legal Bases for Processing

We process your data on the following legal bases:

• Contract performance: to provide the Service you have subscribed to
• Legitimate interests: to improve our services and prevent fraud
• Legal obligation: to comply with applicable laws
• Consent: for marketing communications (you may withdraw consent at any time)

5. Data Sharing

We may share your data with:

• Service providers: hosting, payment processing and customer support partners
• Advertising partners: for analytics and marketing purposes
• Regulatory authorities: where required by law

We do not sell your personal data to third parties.

6. International Transfers

Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

7. Data Retention

We retain personal data for as long as necessary to provide the Service and meet our legal obligations.

8. Your Rights

As a UK or EEA resident, you have the right to:

• Access, correct or delete your personal data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO) or your local supervisory authority

9. Cookies

We use essential and analytical cookies to operate the website and improve performance. You can manage your cookie preferences through your browser settings.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

Contact

Email: privacy@totalav.com or dataprotection@totalav.com